Automation Journeys are more predictive of customer satisfaction and churn. Organizations that analyze the customer journey wins in customer experience and growth.
It is best suited for creating multi-touchpoint, multi-day, multi-channel customer journeys for nurturing and engagement.
Let’s get more into detail on how Automation Journey works and helps automate the business process.
Note: Automation Journey is available as an add-on feature which can be activated for a 15-day free trial by following the below mentioned steps.