How to Create Ticket Fields Follow

The ability to create custom fields for a ticketing system is instrumental in tailoring the system to the organization's unique needs, improving data accuracy, and enhancing overall efficiency in managing customer interactions and support tickets.

To create a new custom field for the Tickets module,

• Navigate to the Profile Icon on the top right corner
• Click on Set Up
• Head over to the Modules category
• Click on Tickets

• Locate to the All Detail Form Fields Section
• Click on the Add New Field option

• A popup will appear displaying a list of essential and useful field types to choose from. You can search for a field using the search bar.
• Choose the Field Types.

• Once you've selected a field type, Provide the following details for the field:
  • Field Label Name - Specify the field name for clear and easy identification
  • Internal Name - Enter Internal Name for API integrations
  • Section - Select the Section you wish the Field to fall under
  • Help Text -Add the Help Text to Provide additional information to help your teammates to understand the purpose of the field
•  Once you have added the details, you can select, 
  • Appear in quick creation form: To display this field in the quick creation form.
  • Appear in global search results: To allow searching the field via global search.
  • Do not allow duplicate values: To prevent the creation of a duplicate Ticket.
  • Required: If the Field should be mandatory.
  • Visible to the customer within Tickets - If the field should be visible to the customers 
• Once done Save the details.