How do you set your phones availability status?

Salesmate allows you to choose when and how you’d like to answer your calls - in your browser or via your mobile device. This gives your sales reps the flexibility to take calls at ease - when they are away from their browser, they can answer calls on their mobile. 

To change your availability to answer calls,

1. From the phone widget, click the Phone Availability button.
2. Toggle the Available to take phone calls button to switch between available and unavailable.

Note:

• Salesmate by default forwards calls to your Mobile number under My Account. If you don’t have a Mobile number or if that number is incorrect, Salesmate does not log the calls.
• The number mentioned on your My Account should be in the proper dialing format and should be prefixed by your own country code ex. +1-541-754-3010

  Note the difference in formatting domestic numbers. In the US, the convention is 1 (area code) extension, while in Germany it is (0 area code)/extension.

• If you have set your availability to unavailable and the number is only assigned to you, calls will be logged as a Missed Call activity and you will receive email alerts for the same otherwise it will ring out to the next available person on that number.

To choose how you’d like to answer your calls,

1. From the phone widget, click the Phone Availability button.
2. If you choose Answer calls in browser -  You can attend all incoming calls directly inside Salesmate when its open in your web browser.
3. If you choose Answer calls on mobile phone -  Salesmate will redirect the incoming calls directly on your linked phone when you are not using Salesmate web app or on the move. You must provide your Mobile number under your My Account > General.
4. If both the options are turned ON -  You can attend all incoming calls either in your browser OR your phone. 

Note: You will be charged a different call rate to receive calls on the mobile which is usually higher than the one for attending calls in your browser.