Email threads are Salesmate's way of showing you the full email conversation you've had with specific participants. If you have the Email configured in Full Sync, the emails you send and receive will be automatically put into threads within the Salesmate Mail tab.
To ensure this works smoothly and as intended, we highly recommend you send emails from within the Salesmate app using Full Email Sync.
We don't have email threading for forwarded emails using Smart BCC functionality.
Keep in mind that emails in Salesmate will still be threaded according to the thread logic provided by your email provider.
* We are working on our own threading logic to avoid threading replies within a single thread when you have email blast to your contacts with the same subject line.
Note: Threads in Salesmate are displayed for your easy reference and do not mean that the emails within the thread are shared with every possible recipient. Unless an email is directly addressed to a recipient, they will not receive a copy — even if they are included in the thread.