There can be many reasons where the contacts in the sequences are required to be marked as finished so as to end the sequence. Some of the reasons are:
- The two way email sync is not configured.
- The sync is disabled due to authorization failure.
- The contact might have replied to any of your secondary email id which is not configured inside Salesmate.
- The customer answered to any of your teammates who are not part of the Sequence
How to mark a contact as Finished (Replied)
Follow the steps mentioned below:
1. Go to More >> Sequences
2. Click on Sequence name
3. Click on Contacts tab
4. Find the contact
5. Hit on Actions button
6. Select "Mark Replied"
From the Contact Detail page
- Search the contact
- Go inside Contact Detail page
- Find the sequence widget showing all active sequences for the particular contact
- Click on three dots.
- Select "Mark Replied"