How to create activity outcomes? Follow

Note: User with administrator profile can access this.

• Navigate to the Profile Icon on top right corner
• Click on Setup 
• Head over to Customizations

• Click on Activity Types.

• You will get the list of activity types, with the count of how many activity outcomes defined for each activity type.
• Click on the "Manage Outcomes" button to create new outcomes or edit current outcomes available with that activity type.

• Create New outcome - You can simply add new outcomes by hitting on the plus button available near the text box.
  • The activity outcome can't be bigger than 100 characters each.
  • It can only have alphanumeric characters.
  • The duplicate check will be required and will be case insensitive.

• Update outcome - The activity outcome can be updated by renaming the existing label on the popup. 
  • All activities which are having that outcome being used right now will be updated with a new outcome label.

• Remove outcome – You can simply hit the remove button available with each text box to delete any of the already created outcomes. If it's being used anywhere right now, then it will be managed as it is. Those outcomes will not be lost from activity details.

• Reorder outcome - You can drag and drop created outcomes and reorder them. These outcomes will appear in the given order.