Text (SMS) Received Follow

The Text Received trigger activates a flow whenever a text message (SMS) is received from a contact. This trigger is useful for automating follow-up actions or responses based on incoming messages.

Topics Covered:

• How to Configure Text Received Trigger
• Practical Example

How to Configure Text Received Trigger

• While creating the Trigger Based Flows select Text Received trigger.

When setting up the Text Received trigger, you'll configure the following details:

• Name: Assign a clear and descriptive name to the trigger to identify its purpose (e.g., "Customer Reply Trigger").

• Description: Provide a brief explanation of what the trigger does and how it fits into the workflow (e.g., "Activates when a text message is received from a customer").

• Number: Specify the phone number(s) or messaging channel that will receive the text and trigger the flow.

• Trigger When: Choose the condition that activates the trigger:

  • Contact Found: The trigger activates when the text is received from a known contact already in your CRM.
  • Contact Not Found: The trigger activates when the text is received from an unknown number, prompting actions like creating a new contact.
• Once done, click on Save.

Practical Example

Here, Whenever a customer sends a text message to our support number, this will create a support ticket for the support team to get in touch with the contact.