Jan 05, 2025
We are performing scheduled maintenance on Sunday, 5th Jan 2025 at midnight Eastern Time to enhance our services, add new features, and clear outdated clutter.
In your timezone:
- Sunday, Jan 05 at midnight EST
- Sunday, Jan 05 at 9:30 A.M. IST
- Sunday, Jan 05 at 2:00 P.M. AEST
- Sunday, Jan 05 at 5:00 A.M. BST
The upgrade will take about 3-4 hours, during which Salesmate services may be intermittently inaccessible.
Note: All your data is secure and safe. We will do our absolute best to perform the upgrade as fast as humanly possible. During this time you may not be able to access your account intermittently. The automation, sequences, campaigns, and jobs-dependent updates will be paused and resumed once the system is online.
Feel free to reach out to us through chat 💬 from our website ( https://salesmate.io ) or send an email 📧 to support@salesmate.io if you have any questions.
A sneak peek into the updates:
| ## | Module | Release Item | Description |
| 01 | Calling | Call Transcription | You will now be able to transcribe your recorded calls and also summarize them using our AI. You can add comments, and reactions, copy a part of the transcript, and search and filter on it too. |
| 02 | Reports | Send Report as CSV in Email | In addition to HTML, and PDF reports on email you will now be able to send reports in CSV. |
| 03 | Reports / Dashboard | Allow filter by “Salesmate Bot” in "Created By" | You can now filter by the system user "Salesmate Bot". This helps identify records created by any third-party integrations. |
| 04 | Chat | View Teammate's Availability | You will now be able to view the availability of your teammates from the Chat screen itself. This helps identify team members currently available to chat ensuring a better collaboration. |
| 05 | Activity |
Two new fields on the “Activity” are being introduced and will be visible to users in filters, dashboard filters, reports, deal board
|
These smart fields - deal pipeline and stage fields will be captured when an activity is marked as completed to determine in which pipeline and stage was the activity completed. |
| 06 | Users & Security | Enterprise Account Impersonation |
Admins can now enhance user support by impersonating accounts, simplifying setup and customization processes, and streamlining onboarding and troubleshooting. |
Our team will be sending out an email with details for this update for more information on these.
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