Can't hear sound?

If your team is not able to hear the notification sound or sound during the calls or they go directly to missed calls. Please follow the below steps:

In Chrome?

While you are accessing Salesmate,

• Click on the padlock icon in the address bar,
• Go to 'Site settings'

• Then, ensure 'Sound' is set to 'Allow':

In Safari?

Go to, 

• Safari

• Preferences

• Websites

• Auto-Play

Then, ensure 'yoursalesmatedomain.salesmate.io' is set to 'Allow All Auto-Play':

In Firefox?

Go to,

• Firefox

• Preferences

• Privacy & Security

Click 'Settings...' next to Autoplay:

Then set the default to 'Allow Audio and Video' or define a custom setting for 'yoursalesmatedomain.salesmate.io':

While you are accessing Salesmate,

• Click on the padlock icon in the address bar
• Go to 'Connection Secure settings'

• Click 'More information'

• Click 'Permissions' tab
• Uncheck, 'Use Default'
• Select 'Allow Audio and Video'