Can't hear calls / Calls go directly to missed calls in browser?

If your team is not able to hear calls or they go directly to missed calls

In Chrome?

While you are accessing Salesmate,

• Click on the padlock icon in the address bar,
• Go to 'Site settings'

• Then, ensure 'Sound' is set to 'Allow':

In Safari?

Go to, 

• Safari

• Preferences

• Websites

• Auto-Play

Then, ensure 'yoursalesmatedomain.salesmate.io' is set to 'Allow All Auto-Play':

In Firefox?

Go to,

• Firefox

• Preferences

• Privacy & Security

Click 'Settings...' next to Autoplay:

Then set the default to 'Allow Audio and Video' or define a custom setting for 'yoursalesmatedomain.salesmate.io':

While you are accessing Salesmate,

• Click on the padlock icon in the address bar
• Go to 'Connection Secure settings'

• Click 'More information'

• Click 'Permissions' tab
• Uncheck, 'Use Default'
• Select 'Allow Audio and Video'