Show phone call log INSIDE of sms thread for ONE SCREEN view of communication with that contact

Follow

Jesse Ashley

• March 17, 2023 18:15
• Edited

Currently the phone call log/recording is listed in another view. This is very inefficient.

Much better to show the phone call log directly within the SMS thread for that contact for an all-in-one comprehensive view of the communication history with that contact.

Very important to know the chronology of communication whether by sms or phone.

0

• 

  Team Salesmate

  • March 20, 2023 10:40
  • Edited

  Good day, Jesse.

  We appreciate you sharing your idea.

  Just text discussions are displayed in the text view; however call recordings are displayed in the activity area, allowing you to monitor the effectiveness of completed calls (activities).

  For your convenience, I'll suggest using the call log report widget to get a thorough view in addition to the recordings.

  I'll accept that as a recommendation, though, and I'll pass it along to the product team for future thought.

   

  0

  Comment actions Permalink

Please sign in to leave a comment.