texting - MMS

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  • Official comment
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    Team Salesmate

    Hello Tom, Robert, 

    Thank you for your feedback!

    We see how this feature can be useful in your respective business scenarios. We definitely look forward to including it as improvements in the coming days. 
     
    Whenever we do release new features, we'll announce it so do keep an eye on the updates. 👀 
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    bob.silva

    I have a Twilio account as well.  I am looking for a good CRM that links MMS messages with contact records in the CRM.  One I looked at was FreshSales.  Amazingly, after having signed up - sold on the fact that they integrate with Twilio, I found that they only support outgoing messages!  It is hard to document conversations that way.  It appears the designers were thinking mass advertising as opposed to personalized service and business.  I am in the latter business.

    I appreciate that Salesmate supports integrated texting.  It would be better to have attachments because I could have the customer take a picture of a document with their camera and send it to me all in the same exchange. Then I need that info associated with the customer record.   

    I am still trying to understand if I can send and receive text messages in SalesMate from a contact record so that the conversation will automatically be documented and associated with the customer.  That would be a step in the right direction even if it cant do attachments!

    Robert

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