Customizable number of rings before call goes to voicemail

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Kent

• August 22, 2019 04:55

I would like the ability to customize how many rings must occur before a call is sent to voicemail.  Currently this is set at 10 rings which is far too many for my needs.

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• Official comment

  

  Team Salesmate

  • November 07, 2019 12:51

  Hello all,

  Good News! 

  ​We have it on our list of improvements before we close for this year. 

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  Jason Petorak

  • September 04, 2019 21:55

  I completely agree.  By having it set to 10 rings, the customer thinks that we are not around to answer the call - or do not care about them.  This should be a high priority to be fixed.

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  Kent

  • November 07, 2019 23:43

  Great to hear that this is on the roadmap.  Please let me know if you need anyone to help with beta testing the feature as I would be happy to volunteer.

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  Marcelo Ramagem

  • November 11, 2019 18:42

  100 upvotes!

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  Team Salesmate

  • November 27, 2019 11:59

  Good News, This feature is available now :)

  You can control the number of rings per number.

  -- Visit Setup >> Calling >> Click on your Purchased number
  -- Select the number of seconds the call will wait for the user to pick it up

  FYI, You can also select 0 seconds, which will push the call to VM asap.

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  Kent

  • November 27, 2019 17:14

  Huge thanks to the team for implementing this feature!  Keep up the good work!!!

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