Need to add more than email sync of only 60 days for previous emails

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Michael Barnett

• November 12, 2019 01:51

Being a new Salesmate customer, I learned that when syncing my G Suite email account with SM, it only syncs the previous 60 days which is way too low. It should be a minimum of 6 months. Many other CRM platforms do a lot more than 60 days email syncing. Please extend the email syncing days to a minimum of 120 days.

I am missing thousand of emails I have in my email folders and SM inbox and need to keep reverting back to my Gmail G Suite email folders to access the emails. This is a MUST! It almost makes no sense to me to use the SM email unless I use it for bulk emailing for tagging which is a great feature.

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  Andrew Zimmerman

  • March 18, 2021 21:58

  Hey Michael,
  
  I am having the same issue. I would ideally like to have a full sync of all email history. At minimum a 6 to 12 months and then I can do an upload for the rest.  Did anyone ever get back to you on this?

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  Moni

  • March 19, 2021 04:30

  Hello Andrew,
  
  You can reach to support team over the chat and raise a support request for fetching old emails for your account. 
  
  Regards,
  Moni

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