Even thou I'm online on the web app, incoming calls are forwarded to my mobile phone.
The support article describes this in another way:
To choose how you’d like to answer your calls,
- From the phone widget, click the Phone Icon followed by Settings.
- If you choose Answer calls in the browser - You can attend all incoming calls directly inside Salesmate when it's open in your web browser.
If you choose Forward calls to mobile phone - Salesmate will redirect the incoming calls directly on your linked phone when you are not using Salesmate web app or on the move. You must provide your Mobile number under your My Account > General.
- If you select Answer calls on Mobile App - You will receive all the calls in your Salesmate Mobile App.
- If option number 1 and 3 are turned ON together- You can attend all incoming calls either in your browser OR your phone at the same call rate.
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