Fixed call queue for incomig calls.

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Jonas Grundtvig

• December 15, 2020 09:49

When there is an incoming call it would be nice for the call follow a fixed queue of agents like:

Try Agent B, then Agent A and lastly Agent C before forwarding the call to another number.

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  Moni

  • January 25, 2021 05:12

  Hello Jonas,
  
  Have you tried sequential calling? If the number is assigned to multiple agents then it will try to agent a, then agent b and agent c and if no one is available then it will go voicemail. 

  Are you looking for third external forwarding option when no one picks up the phone?

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