Set Up Team Inbox Follow

When you have a sales or a support email address that receives a high volume of emails, your sales/service reps would not always be able to respond to all the emails assigned to them.

If the emails are made visible to everybody on the team, then the teammates can simply choose emails that haven't been responded to and send replies. So the next time someone in your team is away from work, his emails don't have to wait until he arrives. People in your team can take turns and reply to them.