A Branch Condition in a Smart Flow allows you to create different paths based on specific criteria, ensuring that different actions are triggered for different segments of records.
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How to Configure Branch Condition
- When setting up a Smart Flow, choose the Branch within the Condition section.
- After selecting, you'll need to configure the branch condition by providing the following details:
Practical Example
With the "Branch" condition, you can route web form submissions based on contact location. For instance, when a form is submitted and contacts are from different countries, the branch condition directs them to the appropriate team based on their country. This ensures each contact is assigned to the most relevant regional team, enhancing response accuracy and efficiency.
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