Introduction to Knowledge Base Follow

The Salesmate Knowledge Base allows you to create articles that help users find answers to their questions quickly and easily. It serves as a self-service hub where customers and teams can access helpful guides, troubleshoot issues, and learn more about your products or services, without waiting for support.

With features for organizing, formatting, translating, and updating content, the Knowledge Base ensures that important information is always clear and accessible. By making it easy to find solutions, businesses can improve customer experience, reduce support requests, and streamline knowledge sharing across teams.

Benefits of Having a Knowledge Base

• Helps Customers Help Themselves
  Instead of waiting to talk to someone, customers can search the knowledge base to get quick answers on their own.
• Saves Time for Your Team
  Your support team doesn’t have to keep answering the same questions— they can simply send links from the knowledge base or use it to find fast solutions.
• Keeps Information Consistent
  Everyone in your company can refer to the same articles, so customers always get clear and correct answers.
• Easier Training for New Team Members
  New employees can read through the knowledge base to understand how things work, making the learning process smoother and faster.
• Reduces Support Requests
  When customers find answers on their own, fewer tickets or support chats are created, which means less pressure on your support team.

How a Knowledge Base Helps Chatbots

When a knowledge base is connected to your chatbot, it becomes even more powerful:

• Gives Instant Answers
  The bot can search the knowledge base and give replies right away without needing a human.
• Works Anytime
  Chatbots can use the knowledge base to help customers 24/7—even outside of business hours.
• Keeps the Experience Smooth
  The answers feel more natural and helpful when the bot pulls the right info from the knowledge base.
• Helps You Improve Support Over Time
  If the bot sees people are often searching for something that isn’t in the knowledge base, you can add it so the experience keeps getting better.

Learn more about pricing, creating the knowledge base, and roles and permissions required.

• Knowledge Base Pricing & Limitations
• Create and Organize Knowledge Base
• Knowledge Base Roles and Permissions

In short, a knowledge base makes your CRM smarter. It helps your team work more efficiently, gives customers fast answers, and improves the overall support experience, especially when used with chatbots.