Paths Follow

Paths let you control the different directions a conversation can go based on the user’s choices. Think of them as branches in a decision tree. Depending on what the user says or does, the agent will follow a specific path to keep the experience smooth and relevant.

Topics Covered

• When to use Paths
• How to Configure Paths

When to Use Paths

Paths are useful when you want your AI agent to:

• Respond differently based on user input (like "yes" vs. "no")
• Guide the conversation through multiple logical steps
• Pass specific data (called variables) when switching to another path

For example, you might create a Confirmed path if the user agrees to something, and a Declined path if they don’t. Each path would take the conversation in a different direction.

How to Configure Paths

To set up a path for your agent:

• Navigate to AI Pilots from the left side bar.

• If you already have existing AI Pilots, click the dropdown from the header and select your AI Pilot

• Go to Agents tab
• Here, select existing Agent or create a New Agent

• Scroll to the Paths section on the right-hand side

Now, follow these steps:

• Click Add Path
• Give your path a name (e.g., Confirmed, Declined)
• Add a short description of what this path is for so the assistant understands when to use it.
  Tip: This helps the LLM know when this path is the right choice based on user intent.
• Add any variables you want to pass along with this path(Optional)
• Save the configuration