FAQs: Voice AI Pilot Follow

What exactly is the Voice AI Pilot?

• Acts like your phone’s smart assistant inside Salesmate.

• Assign a phone number to an AI-powered agent to answer calls, talk to callers, and follow your defined flow.

• Saves your team time while delivering a great caller experience.

• Note: Works only with the Salesmate Voice app.

What do I need before I can use it?

• A phone number purchased under Voice Configuration.

• An AI Pilot set up to handle calls.

• The Salesmate Voice app installed, with the Voice channel active in your chat workspace.

Can I use this with other calling tools like Dialpad or RingCentral?

• No - currently works only with the Salesmate Voice app.

Can I connect one number to multiple AI Pilots?

• No - a phone number can only be linked to one AI Pilot at a time.

Can one AI Pilot handle calls from different numbers?

• Yes - you can have several phone numbers ring to the same AI Pilot.

What happens if my AI Pilot doesn’t have a conversation flow?

• The call will end immediately.

• An error message will display: “Something went wrong.”

Can the AI Pilot transfer calls to a human?

• Yes - works like a warm transfer, sending the call directly to the chosen user even if that number is shared.

What if I transfer a call to someone who doesn’t have a number assigned?

• They will not receive the call.

Can I move a phone number back from the AI Pilot to a human user?

• Yes - reassigning the number to a user automatically removes it from the AI Pilot.

Can I change how the AI Pilot sounds?

• Pick a voice provider: Eleven Labs, Rime.

• Choose the tone and model of the voice.

• Adjust talking speed: between 0.7 and 1.2.