What exactly is the Voice AI Pilot?
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Acts like your phone’s smart assistant inside Salesmate.
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Assign a phone number to an AI-powered agent to answer calls, talk to callers, and follow your defined flow.
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Saves your team time while delivering a great caller experience.
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Note: Works only with the Salesmate Voice app.
What do I need before I can use it?
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A phone number purchased under Voice Configuration.
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An AI Pilot set up to handle calls.
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The Salesmate Voice app installed, with the Voice channel active in your chat workspace.
Can I use this with other calling tools like Dialpad or RingCentral?
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No - currently works only with the Salesmate Voice app.
Can I connect one number to multiple AI Pilots?
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No - a phone number can only be linked to one AI Pilot at a time.
Can one AI Pilot handle calls from different numbers?
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Yes - you can have several phone numbers ring to the same AI Pilot.
What happens if my AI Pilot doesn’t have a conversation flow?
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The call will end immediately.
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An error message will display: “Something went wrong.”
Can the AI Pilot transfer calls to a human?
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Yes - works like a warm transfer, sending the call directly to the chosen user even if that number is shared.
What if I transfer a call to someone who doesn’t have a number assigned?
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They will not receive the call.
Can I move a phone number back from the AI Pilot to a human user?
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Yes - reassigning the number to a user automatically removes it from the AI Pilot.
Can I change how the AI Pilot sounds?
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Pick a voice provider: Eleven Labs, Rime.
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Choose the tone and model of the voice.
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Adjust talking speed: between 0.7 and 1.2.
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