Introduction to Interactive Voice Response (IVR) Follow

Interactive Voice Response (IVR) lets you build "Press 1 for Sales, Press 2 for Support" style call menus for your Salesmate phone numbers. Instead of every incoming call going straight to a person or AI Pilot, callers can now press a key on their keypad to route themselves to the right place: a team, a specific person, voicemail, or even an external number - before anyone picks up.

Click here to learn about how to Set Up and configure an IVR.

Key features and benefits of IVR include:

• Self-service call routing: Callers choose where they want to go: a team, a person, voicemail, or an external number - right from the keypad, so calls reach the right place faster.
• Keypad-based navigation: Callers respond using simple key presses, making menus quick and easy for anyone to use.
• Works with your existing setup: IVR automatically follows the business hours already configured for your inbox, and works alongside your existing recording, voicemail, and hold music settings.
• Flexible by design: Choose between Users, AI Pilot, or IVR for any number, and switch between them anytime - your IVR menu is saved for whenever you need it again.

Common use cases for IVR in Salesmate include:

• First-line call triage: Let callers choose "Sales" or "Support" before they're connected to anyone.
• After-hours handling: Automatically greet callers and direct them to voicemail outside business hours.
• Multi-team routing: Send calls to different departments or teammates based on the option a caller selects.
• Self-service overflow: Give callers the option to leave a voicemail when no one is available to take the call.