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Salesmate
Ticket Management & SLA's
Ticket Management & SLA's
Learn how to track the progress of issues, or requests while working in a collaborative environment.
Overview
Introduction to Ticketing System
How to Customize Ticket Form
How to View the Ticket Details
How to Set a Ticket Pipeline Type
Customize the Ticket Layout
How to Create a Ticket via Email
See all 7 articles
Manage Tickets
Tickets Listing Operations
Tickets Board View
How does Reply Work in Tickets
How Prevent Replies on Closed Tickets
How to Follow/ Unfollow Tickets
Related Ticket Widget
See all 8 articles
Ticket Notifications
How to Set Ticket Notifications
How to Customize Ticket Notification Templates
Send Test Email for Notification Templates
SLA(Service Level Agreement)
What is SLA(Service Level Agreement)
Manage SLA Policies
How does SLA work
How to Configure SLA Target
SLA Priority/Order & Status
How to Set Business Availability for SLA
See all 8 articles
Tickets & SLA FAQ's
Tickets FAQ's