How to Customize Ticket Notification Templates Follow

Salesmate provides users with the flexibility to personalize their Ticket Notification Templates according to their specific needs.

To Customize the Ticket Notification Templates,

• Navigate to the Profile Icon on the top right corner
• Click on the Set Up
• Head over to the Modules category
• Click on the Ticket module

• Head to the Notifications section
• You will the List of the Notification Templates

• Select the preferred Template
• A popup will appear which allows you to customize the following:
  • Subject
  • Body
• Make the required changes
• Once done you can either Save & Preview the Template to see how it will appear or just click on Save to save the changes