How is data backed up in Salesmate? Follow

You may have questions about how and where your data is backed up or how reliable are the backups? 

Data in Salesmate is effectively backed up:

• We maintain replicas that sync in real-time.

• If something should happen to one of the main database machines, the backup can be switched to quickly ensure zero downtime and no loss of data.
• We follow the Guardian Backup Methodology thereby taking incremental backups for consistent, point-in-time, system-wide backup images. This method is less resource-intensive than traditional file-by-file options and is done while the server is online at the lowest possible level (the sector level) and has minimal or no performance impacts. With our optional Disk Safe feature, we can safely store your backups by encrypting them on backup nodes in an off-site facility.* When necessary, restoring your backup is simple and fast with our bare metal recovery. We start restoring in under 59 seconds the minimum time you would take to reach us, thus ensuring the utmost reliability of your data.
• Nightly complete backup of each database machine. This ensures maximum recovery in case of data corruption.
• Salesmate provides you with export to Excel functionality to back up your records manually.
• Be rest assured your data is in safe hands and well protected and secure. Learn about our data security measures right here.

Separate databases, full encryption

• Each company’s data in Salesmate is stored in a separate database. This avoids any risk of unwanted leaks into another company’s database. Salesmate application employs only secure HTTPS connections, where all information is encrypted.

Daily and recurring backups

• Not only do we store backups of your data within the hosting infrastructure we use in the United States, but we also do encrypted backups to Amazon’s data cloud in Ireland, Europe. This means your data is safely stored in multiple geographic locations around the globe. Every day. Know more about how your data is backed up in Salesmate.

World-class infrastructure

• Salesmate production data is both processed and stored in Google Cloud Platform’s data centers and Amazon’s (AWS). All data centers that process Salesmate data are located in the US. You can read more about Google’s Cloud security and Amazon’s Cloud security.

Limited access

• Your data is in a separate database. We only look at your data if you specifically ask us to. To learn more about data protection and access, please click here.