View Email Subscriptions Follow

The user can view the email subscriptions of a contact in the contact details, but to do that we will need a widget that displays this information.

To view the details,

• Go to the Detail page of the Contact
• Email Subscriptions widget should appear on the right-hand sidebar.
• The widget will display the number of subscriptions that the contact has opted-in for out of the total active subscriptions.
• You can click on the View Email Subscriptions to view the detailed information

• As you click on View Email Subscription it will display
  • Subscriptions
  • History

Subscriptions:

• Under Subscriptions, you can view the list of subscriptions that the contact has opted in or out, or not specified for all his associated emails.
  • Title: This shows the title of the Subscription types
  • Status: This shows the status of the subscription type i.e. subscribed, unsubscribed, or not specified.
  • Email Id: This shows the associated email address of the contact for the respective subscription type.

History:

• Title: It displays the title of the subscription type.
• Status: It displays the status of the subscription type i.e. subscribed, unsubscribed, or not specified.
• Email ID: It displays the associated email address of the contact for the respective subscription type.
• Reason: If the contact was resubscribed to the subscription type, then the provided reason should appear here.
• Requested By: The email of the person who updated the subscription status. It can be the contact or user.
• Source: The source from where the subscription status was updated i.e. portal or manual (updated by user).
  • Import: When imported via import communication consent
  • Webform: When captured via webform
  • Manual: When a user manually updates the consent
  • Portal: When the consent is captured from the website portal.
• Date - The date on which the subscription status was updated.

• As you hover over the Title an Action button will appear
• A User can update the Subscription Status by clicking on the Actions button
• If the status is subscribed then the “Unsubscribe” option will appear.
• If the status is unsubscribed then the “Resubscribe” option will appear.
  • When you hit on resubscribe button, another popup would appear asking for the reason for subscribing back.
  • Reason to resubscribe is a required field, where you can add text description and once done, hit on save button.

• If the status is Not specified then Subscribe & Unsubscribe both options will appear.

• When the user changes the subscription status to Subscribe then the contact will start receiving the email campaigns for the selected subscription type.
• Similarly, when the user updates the subscription status to Unsubscribe then the contact shall stop receiving the email communication for the selected subscription type.