SLA Listing Follow

To manage the SLA Listing,

• Navigate to the Profile Icon on the top right corner
• Click on Set Up
• Head over to the Modules category
• Click on Tickets

• Head to the SLA Policies section
• Here, you will find the list of all available  SLA Policies
• Here you can enable/disable the Policies when there is a change in your business process

• You can click on the three dots to,
  • Edit 
  • Clone 
  • Delete