Personalize Assignment Preferences Follow

Choose if an unassigned conversation should be auto-assigned to you when posting a reply inside. 

To personalize assignment preference, follow these steps

• Navigate to Conversations Icon on the left menu bar
• Click on Chats
• Head to Chat Settings on bottom left.

• Switch to My Preferences in the left sidebar
• Click on the "Assignment Preference" tab.
• Select your preference.
• Assign conversation to me 
• Keep it unassigned

• Hit the Update button to save your changes

These changes will reflect in your inbox once a new conversation is created, it will assign to you if you reply inside an unassigned conversation (as per the settings configured in the above image).