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Salesmate
Chats
Chats
Start chatting with your visitors and customers to close sales and support requests faster.
Introduction to Salesmate Chats
What is Salesmate Chats?
Difference between visitor, contact and verified contact?
Salesmate Chats Licenses and Cost
Configuring the Salesmate Chats
How to include Bot Messages in the Chat?
Setting up a custom Launcher Icon
Manage who can start a conversation via Messenger
Prevent replies to a closed conversation
Conversation rating by end users - Salesmate Messenger
Setting up the welcome message
See all 10 articles
Installing Salesmate Chats
Messenger - JS API Methods
Activating the Chats
Salesmate Chat SDKs
iOS SDK - Installation
iOS SDK - Configuration
iOS SDK - Push Notifications
Android SDK - Installation
Android SDK - Configuration
Android SDK - Push Notifications (FCM)
Secure your workspace
Whitelist your trusted domain for messenger
Configure if your customer can send attachments via Messenger
Manage Chat Preferences
Setup notification preferences for chat messages
Personalize Assignment Preferences
Personalize Messenger Inbox
Working with Salesmate Chats
Ignore internal email addresses
Manage group conversations
Share Chat Transcript with your customers
Download Chat Transcript
View Recent Conversations and Recent Page Views
Email Forwarding to Messenger Inbox
See all 21 articles
Insights
View Canned Response Insights
Additional Information
How to block/unblock a contact in salesmate
Supported attachment types
What is contact impersonation