Chats

Introduction to Salesmate Chats

• What is Salesmate Chats?
• Difference between visitor, contact and verified contact?
• Salesmate Chats Licenses and Cost

Configuring the Salesmate Chats

• How to include Bot Messages in the Chat?
• Setting up a custom Launcher Icon
• Manage who can start a conversation via Messenger
• Prevent replies to a closed conversation
• Conversation rating by end users - Salesmate Messenger
• Setting up the welcome message

See all 10 articles

Installing Salesmate Chats

• Messenger - JS API Methods
• Activating the Chats

Salesmate Chat SDKs

• iOS SDK - Installation
• iOS SDK - Configuration
• iOS SDK - Push Notifications
• Android SDK - Installation
• Android SDK - Configuration
• Android SDK - Push Notifications (FCM)

Secure your workspace

• Whitelist your trusted domain for messenger
• Configure if your customer can send attachments via Messenger

Manage Chat Preferences

• Setup notification preferences for chat messages
• Personalize Assignment Preferences
• Personalize Messenger Inbox

Working with Salesmate Chats

• Ignore internal email addresses
• Manage group conversations
• Share Chat Transcript with your customers
• Download Chat Transcript
• View Recent Conversations and Recent Page Views
• Email Forwarding to Messenger Inbox

See all 21 articles

Insights

• View Canned Response Insights

Additional Information

• How to block/unblock a contact in salesmate
• Supported attachment types
• What is contact impersonation