Chat filters and counts Follow

Salesmate Chats provides you quick filters to narrow down your search time.

You can access chats by following below steps:

• Navigate to Conversations Icon on the left menu bar
• Click on Chats

• Click on down arrow besides All

Below are the quick filters which provides prompt data to view specific chats.

All Views:

• All: It shows the entire list of conversations along with the the display count for total unread conversations by you.
• Me: It filters the list of conversations that are assigned to you. The figure besides it shows the count for the conversations that are assigned to you and are unread.
• Mentioned - It shows the list of conversations where you have been mentioned. The figure besides it shows the count for the conversations where you are mentioned  and are unread.
• Unassigned - It shows the list of all unassigned conversations. The figure besides it shows the count for the conversations that are unassigned and unread by you.

Once the user views the chat, the count will decrease depending on the number of chats viewed by him.

Teammates:

You can also view the list of conversations assigned to your teammate by choosing any of the users from the teammate tab. The figure beside each teammate denotes the count of open and assigned conversations to him.

Team:

You can filter the list of conversations assigned to a particular team, by selecting a team from the Teams tab. The figure in the bracket shows the count of open and assigned conversations of that respective team.

Filtration on the basis of Status: 

Chats can be filtered on the basis of its status as mentioned below:

• Open: Open chats are those conversations which are active and ongoing.
• Closed: These are the conversations that are already completed and closed by you.
• Snoozed: These are the conversations that are temporarily put on hold. 

You can also sort the conversations on the basis of Newest, Oldest, Waiting Longest and Priority