You can sort the conversations based on Newest, Oldest, Waiting longest, and Priority
- Newest - This shows you the conversation having the most recent activity. So the conversation with the most recent activity will appear at the top.
- Oldest - This shows you the conversation which has the oldest activity.
- Waiting longest - Shows the conversations in order of how long the contact has been waiting for a response And if the client has made additional responses or if there are internal notes or activities, the first date on which the conversation has not received a response from the user is being used.
- Priority - Shows the flagged conversations at the top with the most recent activity. Learn More