Set office hours to let your customers know about your business timings and when their conversation can get a response.
Once the messenger is successfully installed, you can set up the working hours and availability that will be visible to your website visitors in the messenger widget.
To set your Availability, follow these simple steps:
Step 1: Click on the Messenger settings button present on the bottom left
Step 2: Switch to the Availability tab and select the timezone in which your team operates
Step 3: Set your working hours from the option available and you can add more hours if your team operates in different time zones
Note: By default, the working hours are set to Weekdays (9 AM - 5 PM) and if you remove all hours then it would mean your team is available 24x7.
Step 4: Set the expected time for your customers on how quickly they can get a response from you, choose from the below options:
- In a few minutes
- In a few hours
- In a day
Once done, hit the Update button to save your changes.