Users can choose if the visitor or customer should hear the sounds while receiving an incoming message or sending the outgoing message.
To configure the sounds, please follow these steps:
- Navigate to Chats on the left menu bar
- Click on Chat Settings on bottom left.
- Switch to the Misc tab where you can toggle the switch to enable or disable the sound and hit the Update button to save the changes.
Note: This setting is only for the Chat widget installed on your website, and not for the users who are using the Chat inbox.