Set goal for a Chat Journey Follow

Adding a goal to your Chat Journey will enable you to calculate its success.

Once you publish a Chat Journey, you will get an option to set the goal on the canvas screen.

Note: Only users with "Manage Chat Journeys" permission can set a goal for a Chat Journey.

To set a goal, follow the steps:

• First, go to the Chat Journey for which you want to set the goal, click and navigate to its canvas screen.
• Click on the "Set Goal" button displayed in the top bar.

• You'll be redirected to the screen where you'll need to provide the goal name, goal duration & goal condition.
• Provide a name, then select the duration during which the goal should be completed.

• And set the condition that should be matched to mark the goal as complete.

• Save your settings for goal once you're are done, and then go back to the canvas screen

• Now you can notice that the "Set Goal" button has been changed to "View Goal" as the goal is set.