Send proactive messages to your website visitors in order to capture information or interact with them.
Note: You need to Activate Unified Conversation Inbox to use Salesmate Chat Journeys. Learn More
Topics Covered:
What is a Chat Journey
- A Chat Journey is a systematic chat flow that you configure with a trigger and actions, and schedule when & where it should be sent to the website visitors. It appears in the Chat widget just like a normal chat message, if any response is received from the visitor then it proceeds with the automated flow configured at the admin side.
Chat Journeys can help you to:
- Onboard new customers,
- Share product updates or news with your customers,
- Qualify leads by collecting information from them.
Like Automation Journeys, Chat Journey has a trigger and actions that need to be configured as per your requirement before publishing.
What triggers a Chat Journey
- You can configure any Page URL where Chat is installed and the website visitors that should receive the Chat Journey whether they be your contacts or any unknown visitor, when this specific page is visited by any person then they'll receive the messages you have sent via Chat Journey.
Navigate to the Chat Journeys
- Navigate to the Automations from the left menu bar
- Click on the Chat Journeys
Note: Only users with "Manage Chat Journeys" permission can create, edit or delete a journey. Admin profile has this permission by default.
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