Page Visited Follow

The Page Visited trigger is used to initiate a chat flow when a contact or visitor lands on a specific web page. This trigger helps you engage users contextually based on the page they’re visiting and their behavior on your website.

Topics Covered

• Add the Trigger
• Configure the Page Visited Trigger
• Practical Example

Follow the steps below to configure the Page Visited trigger in your chat execution flow:

Add the Trigger

• Drag and drop the Page Visited trigger from the trigger list onto your flow canvas.

• Click on the trigger block to open its configuration settings.

Configure the Page Visited Trigger

The configuration panel is divided into three sections:

Page URL: Set the conditions that define when this trigger should activate based on the web page being visited.

• Add multiple conditions using AND / OR operators.

• Choose from the following operators:

  • is not empty (default – no value input required)

  • is

  • starts with

  • ends with

  • contains

  • does not contain

  • wildcard

UTM Variable Matching: Enable this option to refine the trigger using UTM parameters.

• Available UTM parameters:

  • utm_source

  • utm_medium

  • utm_term

  • utm_content

  • utm_campaign

Audience (Visitor or Contact): Define who can see the flow based on user type and behavior.

Choose either:

• • Visitor (default) – applies to any anonymous visitor.

  • Contact – targets only identified users (logged-in or recognized).

Chat Display Behavior: Configure when the chat flow should appear to the visitor once the conditions are met.

Practical Example

Let’s say you want to notify your customers or website visitors when they land on a specific page of your website — such as a new feature announcement, a discount offer, or a personalized message.

You can use the "Page Visited" trigger to do exactly that.