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How to Pause an Agent? Follow

Pause Agent lets you temporarily stop a published AI agent from running without deleting its configuration, history, permissions, or Smart Flow connections.

You can pause an agent when you want to review its behavior, make changes, or temporarily stop automated executions.

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Where Can You Pause an Agent?

You can pause an agent from the Agent Details page or directly from the agent listing.

  • Navigate to AI Studio

     

  • Click on Team Agents

     

  • Click on Browse Agents

    .

  • Open the agent you want to pause
     

     

  • On the agent details page, click Pause agent.

     

  • You can also use the Pause option from the agent listing.




     

The agent can have the following statuses:

  • Published - The agent is active and can be used or executed.
  • Paused - The agent is temporarily stopped and will not run until it is resumed.
  • Draft -The agent has not been published yet.
  • Needs review - The agent requires attention before it can be used.

What Happens When You Pause an Agent?

When an agent is paused, users cannot manually run it or start it through supported AI Studio experiences. Smart Flow and scheduled or background executions are also skipped while the agent remains paused.

Pausing an agent does not remove its existing configuration or data. You can continue to edit the agent, review its history, and resume it when you are ready.

The following information remains available after an agent is paused:

  • Skills
  • Data access settings
  • Actions
  • Smart Flow mappings
  • Logs
  • Approval history
  • Access settings
  • Usage history

Existing pending approvals also remain visible.

Pause a Published Agent

To pause a published agent:

  • Click on Pause agent.
  • Review the confirmation message.
  • Click Pause agent to confirm, or click Cancel to close the confirmation window.

Pause this agent?
Users will not be able to run this agent, and Smart Flow will skip future runs until it is resumed.

If available, you can also provide a reason for pausing the agent. For example:

Reviewing action policy before allowing CRM updates.



The reason provided is saved in the audit logs.
 

Resume an Agent

When an agent is paused, the Pause agent option is replaced with Resume agent.

  • Click Resume agent.

     

  • Review the confirmation message.
  • Click Resume agent to confirm, or click Cancel to leave the agent paused.

Resume this agent?
Users with access will be able to run this agent again. Smart Flow runs will continue from the next scheduled or triggered run.



After resuming, the agent continues with the next scheduled or triggered Smart Flow run. Missed runs are not automatically backfilled.

Paused Agent Status

A paused agent displays the Paused status with the following message:

This agent is not available to users and will not run through Smart Flow.

For example:

Field Example
Agent Stale Deal Monitor
Status Paused
Last run Paused Jun 9, 2026

How Does Pausing Affect Different Agent Types?

Sandy Agents

A paused agent will not be available for users to start from the Sandy agent picker.

If a user opens an existing conversation with a paused agent, the following message is displayed:

This agent is paused and cannot respond right now.

Task Agents

The manual run option is disabled for a paused task agent.

This agent is paused. Resume it before running this task.

Task Agents Connected to Smart Flow

If a Smart Flow reaches a paused task agent, the agent is not executed.

The Smart Flow run history records:

Skipped because agent is paused.

Pause Notifications on the Agent

When editing a paused agent, a message indicates that the agent is currently inactive.

  • For background agents: This agent is paused and will skip automated runs until it is resumed.
  • For chat assistants: This agent is paused and will not respond to any queries.

What Happens to Manual Runs and Smart Flow Runs?

Manual Run

A paused agent cannot be manually run.

This agent is paused. Resume it before running.

Smart Flow

Smart Flow skips the agent while it is paused. The skipped execution is recorded in the Smart Flow run history.

  • Status: Skipped
  • Reason: Agent paused

The skipped run is not automatically retried. The agent runs again when a new Smart Flow execution occurs after the agent is resumed.

Scheduled Runs

Scheduled runs that occur while the agent is paused are skipped. Resuming the agent does not trigger previously missed scheduled runs.

Smart Flow will continue from the next scheduled run.

What Happens to Existing Approvals?

Existing approval requests remain visible even when the agent is paused.

Approval execution is blocked while the agent remains paused. If you try to approve an action belonging to a paused agent, you will see:

Resume the agent before approving this action.

What Happens to AI Credits?

A paused agent does not consume AI credits.

  • Skipped Smart Flow executions for a paused agent do not consume AI credits.
  • Viewing the agent configuration or logs does not consume credits.

What Happens If You Pause an Agent While It Is Running?

If an agent is already running when you pause it, the current run can finish. No new runs will start while the agent is paused.

The agent status can indicate that it is paused while the existing run finishes:

Paused. 1 run finishing.

What Happens If Required Data or Model Access Changes?

When you resume a paused agent, its required configuration is validated before the agent becomes active.

Required CRM data is missing

This agent cannot be resumed because required CRM data is missing.

The model is no longer allowed

This agent uses a model that is no longer allowed. Choose an approved model before resuming.

Resolve the issue before resuming the agent.

Pause and Resume History

Pausing and resuming an agent is recorded in the audit logs. The history includes who performed the action, when it was performed, and the reason provided while pausing the agent.

For example:

(User name) paused Stale Deal Monitor on Jun 9, 2026

Reason: Reviewing task creation policy.

Pause and Delete

Pausing an agent is a temporary way to stop it from running. It does not delete the agent or its configuration.

While paused, you can continue to review and edit the agent, access its history and logs, and retain its Smart Flow connections and permissions. When the agent is ready to be used again, click Resume agent.

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