In Salesmate, you are free to configure each phone number you purchase separately and give it a custom name, record calls, and also use a personalized message to greet your callers when you’re away.
Here's how to do it,
- Log-in to Salesmate as an Administrator
- Go to Setup
- Apps & Add-ons
- Select Voice
- From the list of phone numbers purchased, select the number you’d like to customize and click Edit.
- In the Edit Phone Number page, you can
- Assign users to this number
- Setup Ringing type: Sequential or Simultaneous
Sequential Ringing: All the selected users will get an incoming call in a sequence. The sequence depends on which user has taken the last call. If a user is unavailable, the call will be forwarded to the next user.
Simultaneous Ringing: All the selected users who are online will get an incoming call simultaneously.
VOICE FORMAT CONFIGURATION
Salesmate allows you to configure Welcome Message for your Customers when they call you, message can be your voice recording which can be pushed as an attachment or it can be a Text Format which would be read and converted to a standard audio format.
- Setup the voice format configurations as a recorded message OR text:
- Welcome Message
- Message when the user is busy
- Message when the user is unavailable
You can attach Simple Text in the Text Box for the above three messages and they will be converted to Audio format as messages to your calling customers.
If you want to personalise it with your own powerful voice, you can click on Audio radio button and upload the file after recording.
- Drag and Drop file on the section or Click to upload
- System accepts audio file of (MP3) Format, for maximum size 5MB
CALL HOLD MUSIC
- You can choose to set a call hold music, one which is default of Salesmate OR upload an mp3 file.
- Allow contacts to drop voicemail when users are unable to take their call.
- Automatically record all inbound and outbound call for this number. (You can disable recording during the call)