As a sales rep, you depend on calls to communicate with prospects and customers. To manage your turnaround time with responses to your customers, it has been an important factor to set your availability to receive calls.
With Salesmate you can now manage the Number of Rings your Phone rings before the call is transferred to another user or the call is forwarded to Voice Message.
Set the Number of Rings for Calls to be transferred to a Voice Message or Another user
- Navigate to the Profile icon on the top right corner
- Click on the Setup
- Head over to the Apps & Addon category
- Click on the Voice
- Edit the Number you would like to update the Ring for, click on Actions > Edit
- Select the number of Seconds the call will wait for the user to pick it up.
- For sequential mode, the call will be transferred to the next user after the selected time.
- For Single-user Licenses or simultaneous ringing settings, the call will be ended or directed to Voice Message as per your selection.
- 1 Ring = 3 Seconds.