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Salesmate
Built-in Calling and Text
Built-in Calling and Text
Hassle-free calling and texting right inside CRM
Voice Overview
Introduction to Salesmate Calling
How do you enable the calling app?
How do you add / purchase phone numbers?
Calling - Basic Operations ( Make/ Receive Calls )
How to Add Call Logs
Voicemail Drop
See all 11 articles
Setting up Salesmate Voice & Text
How do you assign phone numbers to the teammates?
How can I change my phone number settings?
How do you set your phone's availability status & device settings?
How to reassign numbers or forward calls when an employee goes on vacation
Manage Number of Rings
How to make calls using your own number (Call Masking)?
See all 14 articles
Calling Rates / Charges
Built-in Calling Pricing Demystified
How do you purchase/recharge phone credits?
How do you check the cost of your phone calls?
Why Salesmate Doesn't Provide Unlimited Calling?
Troubleshooting
Can't hear sound for calls?
Troubleshoot Calling
Network Speed Test
Basic Network Sanity
Twilio Network Test
IP’s and Port’s to be Whitelisted in case of Firewall restrictions
See all 8 articles
Texts / SMS
Introduction to Salesmate Text Messaging
How do you enable Salesmate Text Messaging
Salesmate Messaging Policy
SMS Rates
How much does it cost to send a message with more than 160 characters?
A2P 10DLC SMS Campaign Registration
See all 15 articles
A2P 10DLC
A2P 10DLC Campaign Vetting – Overview & FAQ
What is A2P 10DLC?
How do I register to use A2P 10DLC messaging?
A2P 10DLC Sole Proprietor Brands FAQ
Special Use Cases for A2P 10DLC
What pricing and fees are associated with the A2P 10DLC service?
See all 18 articles
Legal
Salesmate Messaging Policy
Acceptable Use Policy
Change/Update Notifications
SMS Messages to Malaysia Containing Phone Numbers and URLs Will Be Blocked
Built-in Calling or Texting integrations
Built-in Calling using RingCentral Integration
JustCall Calling & Texting (VoIP) Integration
Built-in Calling & Texting using Dialpad Integration
Send Text Message via Dialpad
Calling via Dialpad
FAQs
Accepted Content Types for Multi Media Messaging - MMS Support
How can I send out messages via WhatsApp to the number?
How can I make calls using Google Voice?
Port an existing number
Why was my port request rejected?
Best practices - Calling from Salesmate CRM
See all 12 articles