Port an existing number Follow

Salesmate supports the ability to have any of your existing phone numbers ported into your account.

Porting a telephone number is a six-step process that can take up to 4 weeks depending on the type of number you are porting and the country the number is located in. The process includes a lot of coordination between your current carrier to transfer your number(s) to Salesmate. We offer these steps for the below countries : 

• Australia
• Austria
• Belgium
• Brazil
• Canada
• Czech Republic
• Denmark
• France
• Finland
• Germany
• Ireland
• Italy
• Luxembourg
• Mexico
• Netherlands
• New Zealand
• Norway
• Puerto Rico
• Portugal
• Romania
• Spain
• Slovenia
• Switzerland
• United States
• United Kingdom

WARNING: Porting a number into Salesmate may stop service of that number with your existing provider. Please ensure this does not interfere with any contract or other services you may have tied to that number or carrier.

A. Porting Process

B. Port your Google Voice Number 

C. Port your Skype or VoIP Number

D. UK Porting Beta

To start the port process:

• Download and complete the attached LOA form. Remember to include all numbers and sign it.
• Take a screenshot or submit an image of a recent invoice from the previous service provider which proves the ownership of the number (or) the Customer Service Record for the phone number. **Please ensure that the name & the address on the LOA matches the one on the Invoice/Customer Service Record.
• Please send an email to support@salesmate.io with the signed LOA from step #1 and the documents from step #2. In that email include the following:
  • Do you need SMS functionality for the number(s)?
  • Is this a Wireless Port? If Yes, Please share the wireless account number and PIN/Passcode.
  • Your preferred Port request date (Your port request date should be after 10-14 business days from the date the documents are verified)

NOTE:

• Ensure that you have a local address while you are requesting porting for that location. Ex. a local US address for a number to be ported for US.
• Please ensure your number is in service during the port process. Any service interruption during this process would lead to the cancellation of the port.
• Please ensure there is a minimum balance of $5 USD/Number ( or the number cost whichever is higher) in your account at the time of completion of port.
• Once we have these above-said documents, We will be able to process your Port In request. Please do not hesitate to contact us back in case you have any queries in this regard.

Port your Google Voice number

You can port Google Voice numbers to Salesmate as long as they are 10-digit US numbers.

In order to port a number away from Google Voice, you must unlock the numbers through your Google account.

Instead of an official billing document, you must submit a screenshot of the page that confirms you have unlocked the numbers in your Google account. Please take a screenshot of the Google Voice settings page making sure the unlocked phone numbers and your email address appear in the screenshot.

It's important to confirm that the first name, last name, and address you provide on the Letter of Authorization match those in your profile exactly.

Port your Skype or VoIP number

You can port non-traditional or VoIP numbers to Salesmate as long as they are 10-digit US numbers.

If you do not have an official billing document, you can submit a screenshot of your account page that includes your username and the phone number(s) included in your port request.

It's important to confirm that the first and last name you provide on the Letter of Authorization match the name in your account profile exactly.