Salesmate supports the ability to have any of your existing phone numbers ported into your account.
Porting a telephone number is a six-step process that can take up to 4 weeks depending on the type of number you are porting and the country the number is located in. The process includes a lot of coordination between your current carrier to transfer your number(s) to Salesmate. We offer these steps for the U.S., Canada, Australia, New Zealand, and the United Kingdom.
WARNING: Porting a number into Salesmate may stop service of that number with your existing provider. Please ensure this does not interfere with any contract or other services you may have tied to that number or carrier.
To start the port process:
- Download and complete the attached LOA form. Remember to include all numbers and sign it.
- Take a screenshot or submit an image of a recent invoice from the previous service provider which proves the ownership of the number (or) the Customer Service Record for the phone number. **Please ensure that the name & the address on the LOA matches the one on the Invoice/Customer Service Record.
- Please send an email to email@example.com with the signed LOA from step #1 and the documents from step #2. In that email include the following:
- Do you need SMS functionality for the number(s)?
- Is this a Wireless Port? If Yes, Please share the wireless account number and PIN/Passcode.
- Your preferred Port request date (Your port request date should be after 10-14 business days from the date the documents are verified)
- Ensure that you have a local address while you are requesting porting for that location. Ex. a local US address for a number to be ported for US.
- Please ensure your number is in service during the port process. Any service interruption during this process would lead to the cancellation of the port.
- Please ensure there is a minimum balance of $5 USD/Number ( or the number cost whichever is higher) in your account at the time of completion of port.
- Once we have these above-said documents, We will be able to process your Port In request. Please do not hesitate to contact us back in case you have any queries in this regard.
Port your Google Voice number
You can port Google Voice numbers to Salesmate as long as they are 10-digit US numbers.
In order to port a number away from Google Voice, you must unlock the numbers through your Google account.
Instead of an official billing document, you must submit a screenshot of the page that confirms you have unlocked the numbers in your Google account. Please take a screenshot of the Google Voice settings page making sure the unlocked phone numbers and your email address appear in the screenshot.
It's important to confirm that the first name, last name, and address you provide on the Letter of Authorization match those in your profile exactly.
Port your Skype or VoIP number
You can port non-traditional or VoIP numbers to Salesmate as long as they are 10-digit US numbers.
If you do not have an official billing document, you can submit a screenshot of your account page that includes your username and the phone number(s) included in your port request.
It's important to confirm that the first and last name you provide on the Letter of Authorization match the name in your account profile exactly.
Below are instructions for porting United Kingdom phone numbers into Salesmate.
1. Submit your Porting request to firstname.lastname@example.org. To have a successful port, you must follow these steps:
- The authorized user or owner’s first and last name.
- We are able to port in Geographic, Non- Geographic and Tollfree numbers. Please provide the full list of numbers that you wish to port.
- The corresponding service address. This must be an actual physical address. PO Boxes are not valid addresses.
- A GNP Letter of Authority (LOA) or NGN Letter of Authority (LOA). Numbers starting with 03 and 08 fall under Non Geo (NGN). Numbers starting with 020 and 01 fall under Geo (GNP) signed by the authorized user and/or owner of the number(s). Note that the information on your LOA must match the authorized user name and service address provided by your current carrier.
- A Customer Service Record (CSR).
- A scanned (or electronic) copy of the most recent phone bill (within the last 30 days) that includes the account, owner/authorized user name, and address information for all the numbers you’d like to port.
- Tip: Read the most common reason for rejections to avoid them.
2. Number gets approved by Salesmate. If everything in Step 1 was done correctly, you can expect Salesmate to approve your port request in 24 hours.
3. Number is Submitted to Carrier Partner. This can take up to 24 hours. Your request is then submitted to your soon-to-be former carrier as a port request. During this time, do not close your account with your carrier and keep your numbers active.
4. Carrier Partner reaches out to Losing Carrier. This can take one (1) week to complete.
5. Response from the carrier. At this point, your request will either be approved or rejected:
- Approved: If approved, then you will receive a porting date of when your number will be ported to Salesmate.
- Rejected: Rejections can occur for a variety of reasons, such as an incorrect PIN for an account, an address or zip code that doesn’t match the current carrier’s record or a port request made by an unauthorized user on the account. Read more about common reasons for port request rejections here. Additionally, you will likely need to reach out to your losing carrier to find out what’s needed to move forward. Depending on the needs of the carrier, this will add an undetermined amount of time to your porting request.
6. Salesmate reaches out to you with your porting date. Salesmate will send you an email of your porting date for when your number will be transferred to Salesmate. Once your date has passed and you’ve verified the number has transferred to your Salesmate account, you can begin using your number.
We charge a one-time port-in fee for the United Kingdom and Canada for more details please reach out to us on chat or email email@example.com