How to reassign numbers or forward calls when an employee goes on vacation Follow

While an employee goes on a vacation or is away for the day it's best for them to mark themselves as away. This will play the unavailable message when a contact calls on their number if they are the only user assigned to the particular number.

They can do so by following the below-mentioned steps:

• Navigate to the Phone Icon in the top right bar
• Head over to the Settings tab
• Disable the Available to take phone calls

• This will set the user to Unavailable

Note: If there is more than one user assigned to a number then the call will ring on the next available user to whom the number is assigned.

Alternate,

• Users can add/assign another user ( their supervisor/manager/colleague ) to the number who can answer calls in their absence

• Users can set up forwarding by updating their phone number availability to Forward calls to mobile phones ( Only check this option. Make sure you have a number mentioned in the mobile field of your My account )