If your team cannot hear the notification sound or sound during the calls or move directly to missed calls. Please take the following steps:
Quick Links
Settings for Chrome
While you're using Salesmate in Chrome browser.
- In the address bar, click the padlock icon.
- Navigate to 'Site settings.'
- Then, make sure 'Sound' is set to 'Allow':
Settings for Safari
Access the following while using the Safari browser.
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Safari
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Preferences
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Websites
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Auto-Play
Then, make certain that 'yoursalesmatedomain.salesmate.io' is set to 'Allow All Auto-Play':
Settings for Firefox
Access the following while using the Firefox browser.
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Firefox
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Preferences
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Privacy & Security
Click 'Setting' aligning to Autoplay:
Then, for 'yoursalesmatedomain.salesmate.io,' modify the default to 'Allow Audio and Video' or establish a custom setting:
While you're using Salesmate,
- In the address bar, click the padlock icon.
- Navigate to the 'Connection Secure Settings' section.
- Click 'More information'
- Click 'Permissions' tab
- Uncheck, 'Use Default'
- Select 'Allow Audio and Video'
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