How to make calls using your own number (Call Masking)? Follow

Using Salesmate, you can set a caller id (mask) your Salesmate number with your existing one; this helps give your conversations a personal touch with your customers and maintain a closer relationship with them. Avoiding you of the hassle of having to update the number where it is already published.

Topics Covered: 

• Masking your Phone Number. 
• Setting up Phone Number as Caller Id.

Masking Phone Number

• Navigate to the Profile Icon on top right corner.
• Click on Setup.
• Head over to App & Addons. 
• Click on Voice. 

• Click on the "Verify Numbers" Tab.

• Add the number you would like to verify.
• Click on "Verify Number"

• An OTP will be generated on the screen.
• You will receive an automated call asking you to enter the above OTP.
• Once verified successfully the number will be listed in the list of verified numbers tab.
•  Now you can use this number as a Caller ID for your Salesmate number. 

Setting up Phone Number as Caller ID

• Head over to the General tab.
• Your existing numbers will be listed here
• Click on the Edit button(under actions) for the number you want to mask it against

• Enable the "Call Masking" option for this number.
• Select the number you would like to mask from your list of verified number/s
• Click on Save.