Configure if your customer can send attachments via Chats Follow

Salesmate Chats provides you the option to choose if your visitor or customer can upload the attachments via Chats or not.

To change the Attachment requirement, you can follow these steps:

• Navigate to Conversations Icon on the left menu bar
• Click on Unified inbox
• Click on Inbox Settings on the bottom left.
• Select the Channel from the list of available channels in your Unified Inbox.

• Click on the Security at the top bar of Salesmate chat.
• Enable the Attachment option to choose if the visitor/contact should be allowed to upload attachments via chat or not.

How does attachment work?

• When a visitor or customer sends an attachment over Chats, it is uploaded on a server with an accessible URL. Generally, these URLs are not indexed by a search engine, but it is not suggested to ask for private documents over chat.

Which attachments can a user upload?

• Please note the attachment upload setting is not applicable for the users. They can always upload and send the attachments to the contacts. Learn more about allowed attachment types

What happens if a contact sends attachments via email?

• If you have disabled the option for uploading attachments, then attachments sent by the contact are dropped from the Chats.