The Order Cancelled trigger activates a flow when an order is marked as cancelled in the system. This trigger is useful for automating follow-up actions, such as notifying the customer, offering assistance, or initiating refund processes.
Note: This Trigger is a part of BigCommerce Integration
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How to Configure Order Cancelled Trigger
- While creating the Trigger Based Flows select Order Cancelled trigger.
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When setting up the Order Cancelled trigger, you'll need to configure the following:
- Name: Provide a clear name for the trigger.
- Description: Briefly explain the trigger's purpose.
- Select Store: Choose the BigCommerce Store or where the order is managed.
- Contact: Add specific contact conditions, such as the customer’s email or account status.
- BigCommerce: Set additional conditions for the order to ensure the trigger only activates for relevant orders
- Once the configuration is completed, hit Save.
Practical Example
Let's create a Smart Flow to send out a cancellation confirmation Email to the contact who has initiated an order cancellation and after that we will send them an email asking why they have cancelled the order.
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