Creating categories helps organize your knowledge base, allowing users to find information quickly. By logically grouping related articles, it improves navigation and enhances the overall user experience.
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How to Create Category
To Create the Category,
- Navigate to the Profile Icon from the top right corner.
- Click on the Set Up
- Headover to the Library category
- Select the Knowledge Base option
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From the Knowledge Base screen, go to the Category tab.
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You’ll see a list of all categories currently added to your knowledge base.
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Click the New button to create and add a new category.
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When you click this button to create a new category, you’ll be prompted to provide the following details:
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Category Name: The title of the category.
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Description: A brief summary of the category’s content.
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Language: The language for the category.
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Icon: A visual symbol representing the category.
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Category Internationalization: Options to manage translations for different languages.
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- Click the Save button to create the category
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Upon success, a confirmation message will appear as Created successfully
How to Create Sub Category
To Create the Sub Category,
- Select the parent category under which you want it to be created.
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Hover over the parent category and click the arrow that appears on its right side.
- Click on the “New” button to create a new subcategory.
- The Create Category popup will open, after you click Save, the new category will be added as a subcategory under the selected parent category.
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