Creating categories helps organize your knowledge base, allowing users to find information quickly. By logically grouping related articles, it improves navigation and enhances the overall user experience.
Note: You need Manage Knowledge Base permission to perform any action on categories.
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How to Create Category
To Create the Category,
- Navigate to the Knowledge Base from left sidebar.
- From the Knowledge Base screen, go to the Category tab.
- You’ll see a list of all categories currently added to your knowledge base.
- Click the New button to create and add a new category.
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When you click this button to create a new category, you’ll be prompted to provide the following details:
Category Name: The title of the category.
Description: A brief summary of the category’s content.
Language: The language for the category.
Icon: A visual symbol representing the category.
Category Internationalization: Options to manage translations for different languages.
- Click the Save button to create the category
- Upon success, a confirmation message will appear as Created successfully
Note: A category is displayed in the public knowledge base only when it contains any published articles.
How to Create Sub Category
To Create the Sub Category,
- Select the parent category under which you want it to be created.
- Click on the parent category and click the arrow that appears on its right side.
- Click on the “New” button to create a new subcategory.
- The Create Category popup will open, after you click Save, the new category will be added as a subcategory under the selected parent category.
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