Deleting a category helps keep your knowledge base clear and organized by removing outdated or unnecessary sections. This ensures users can easily find accurate, up-to-date information without being distracted by irrelevant content.
Note: You need Organize Categories permission to perform any action on categories.
To Delete the Category,
- Navigate to the Profile Icon from the top right corner.
- Click on the Set Up
- Headover to the Library category
- Select the Knowledge Base option
- Click on the Categories tab
- Select the category you want to delete, click the three-dot menu, and choose the Delete option.
- Confirm the Delete action
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A confirmation message saying Deleted Successfully will appear upon successful deletion.
Note:
- If the category contains articles or subcategories with articles, an error message will appear.
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Deleting a category will also remove any empty subcategories it contains.
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When you delete a category, all its translations will be deleted as well.
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