Deleting a category helps keep your knowledge base clear and organized by removing outdated or unnecessary sections. This ensures users can easily find accurate, up-to-date information without being distracted by irrelevant content.
Note: You need Organize Categories permission to perform any action on categories.
To Delete the Category,
- Navigate to the Knowledge Base from left sidebar.
- From the Knowledge Base screen, go to the Category tab.
- You’ll see a list of all categories currently added to your knowledge base.
- Select the category you want to delete, click the three-dot menu, and choose the Delete option.
Note:
- If the category contains articles or subcategories with articles, an error message will appear.
- Deleting a category will also remove any empty subcategories it contains.
- When you delete a category, all its translations will be deleted as well.
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