Unpublishing an article removes it from public or internal visibility while keeping it as a draft for future updates. This helps maintain accurate and relevant content while preserving article statistics and history.
Note: You need "Publish Articles" permission to unarchive an article.
How to Unpublish an Article
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Navigate to Articles from the left side under More.
- If multiple knowledge bases exist, select the appropriate one.
- Click on the article you want to unpublish. You will be redirected to the article detail page.
- Click on the Unpublish button at the top.
- A success message will confirm: “Unpublished successfully.”
Note: If you have articles in multiple language, then it will give you a pop-up confirming Unpublishing this article will also unpublish all its language variants. Do you still wish to continue?
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