You can perform bulk operations on the articles in a knowledge base to save time and get things done in one go, like publishing a couple of articles that are in draft at the moment or enabling the articles for AI Pilot and AI Co-Pilot.
Note: You need an admin profile or the required permission to act on articles. Learn more
Please follow the steps below to perform bulk operations on articles.
- Navigate to Articles from the left sidebar.
- You will be directed to the Articles List View.
- Select the correct Knowledge Base from the drop-down in the top left corner.
- You can select individual articles or select all Articles to perform Bulk Operations.
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A bar will appear at the top with the following options:
- Change Category: Move the selected articles to a different category.
- Change Owner: Transfer the ownership of the selected articles.
- AI Pilot: Enable or disable AI Pilot for the selected articles.
- AI Co-pilot: Enable or disable AI Co-pilot for the selected articles.
- Publish:/Unpublish: Publish/Unpublish the selected articles.
- Delete: Delete the selected articles.
- Choose the action you need to perform for the selected articles.
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