Bulk Operations On Knowledge Base Articles Follow

You can perform bulk operations on the articles in a knowledge base to save time and get things done in one go, like publishing a couple of articles that are in draft at the moment or enabling the articles for AI Pilot and AI Co-Pilot.

Please follow the steps below to perform bulk operations on articles.

• Navigate to Articles from the left sidebar.

• You will be directed to the Articles List View.
• Select the correct Knowledge Base from the drop-down in the top left corner.

• You can select individual articles or select all Articles to perform Bulk Operations.

• A bar will appear at the top with the following options:
  • Change Category: Move the selected articles to a different category.
  • Change Owner: Transfer the ownership of the selected articles.
  • AI Pilot: Enable or disable AI Pilot for the selected articles.
  • AI Co-pilot: Enable or disable AI Co-pilot for the selected articles.
  • Publish:/Unpublish: Publish/Unpublish the selected articles.
  • Delete: Delete the selected articles.

• Choose the action you need to perform for the selected articles.