Knowledge Base Article Version History Follow

The Article Version History helps maintain a detailed record of content updates, ensuring transparency and allowing you to view, compare, or revert to previous versions of an article. Each version stores who made the change, when it was made, and what was changed, supporting better collaboration and accountability.

To check the Version History

• Navigate to the Articles module from the sidebar.

• Locate and click on the article title you want to review.
• On the article detail page, click the Actions button.
• Select Version History

• Once you click on Version History, a collapsible panel will appear on the left-hand side.
• There would be two filters visible,
  • Period: To view the versions published under the filtered duration.
  • User: To find the versions published or modified by selected users.

When a version is selected, the article content associated with that version will load on the canvas. You’ll also see details like:

• The user who published it
• The date and time of publication
• The version number

Restore the version:

• If you have both edit and publish permissions, you'll see a "Restore this version" button once you move to the older versions of the article.

• Hit Yes to restore the selected version.

Highlight Changes:

When you select a version, you’ll also have the option to "Compare with previous version".
This helps you understand what changes were made compared to the version just before it.

• Content Added: Highlighted in green (e.g., new text or images).
• Content Deleted: Highlighted in red (e.g., removed paragraphs).